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About The Role

Role Overview

proAV are a leading global audio visual integrator, providing AV and event services across multiple client partnerships globally.

Our immediate requirement is for an experienced AV Technician to be a key part of our London team, representing proAV and working onsite at a British Building Society.  

One of many openings available at proAV (who have over 500 team members globally), this position is based within our end user’s organisation who continue to invest in state-of-the-art technologies, services, and training.

This is an exciting opportunity for an exceptional, experienced AV Technician to join an established operation with scope to drive and enhance the service at every opportunity.

Experience and seniority of the position will be reflected by the remuneration and benefits package.


Key Responsibilities

  • Report into client on-site team / IT teams on a daily basis and agree daily tasks / activities/ priorities
  • Provide real time in room support
  • Service & Process development
  • Provide a Meet & Greet service as required to assist all VIP Meetings and for clients who require a technician to help connect audio and video conferencing calls
  • Proactively train and support end users.
  • Fault handling and tracking of all AV fault related tickets raised via clients ticketing system through to resolution
  • Track and manage all AV requests received via clients room booking systems as well as the proposed dedicated AV Phone & Email
  • Troubleshoot AV and UC / VC related technology issues (control systems, switching, audio and screens) to complete resolution when issues occur
  • Provide break/fix, moves/add/change services as required
  • Ensure all equipment faults and requests are reported via the onsite procedures
  • Provide Event support / equipment Co-ordination
  • Supervise meetings / Events as required
  • Generate daily reports and contact VIP clients to establish full nature of meeting & requirements
  • Test, check and ensure equipment is in operable condition prior to any meeting or presentation Complete Daily room checks / ad hoc testing
  • Complete Daily room checks / ad hoc testing
  • Equipment / Meeting room set ups as required
  • Setup, testing, operation, and break down of audio visual and video conference equipment; (e.g. video data projection systems, audio and video conference equipment, microphones, video cameras, audio systems, and operation of integrated AV systems)
  • Be fully competent with the use of end user Audio Visual & Videoconferencing equipment
  • Provide support on an individual basis to users at all levels of seniority on Audio Visual equipment, connectivity and applications where appropriate
  • Locate faults or problems and provide solutions on a first /second line basis and provide a work around, if problem is critical
  • Monthly MI Reporting
  • Manage proAV onsite service deliverables
  • Liaise with and Manage 3rd party suppliers
  • Manage consumables & stock holding of on-site spares

About Us

proAV designs, integrates and supports blended technology solutions with AV, UC and beyond including end-to-end services and 24/7/365 support to enhance global collaboration and empower your world of communication.

From reviewing technology to integration to post-deployment support, you’re in safe hands when you trust your AV and UC to proAV.

We are recognised as one of the AV industry’s most powerful international delivery and support operations trusted by a varied client base in more than 80 countries across 6 continents. To date, we have completed 700+ projects outside of the UK that meets the demands and challenges of a globalised marketplace, keeping the lines of communication and collaboration open.

From our state-of-the-art Customer Services Centre and Video Network Operations Centre (VNOC) our dedicated teams manage, monitor and protect our global clients’ business-critical AV systems architecture, products and technologies 24/7/365.

Equality, Diversity & Inclusion

proAV is an equal opportunity employer that is committed to supporting and promoting an inclusive culture for all employees and job applicants. We want everyone to feel comfortable being themselves and create a culture where we understand and respect each other’s differences. proAV does not tolerate discrimination based on age, disability, gender identity, marital or civil partnership status, pregnancy or maternity, race, religion or belief, sex, or sexual orientation. We make employment decision based on the needs of our business and the qualifications and/or experience of the individual. proAV offers personal and professional development opportunities, not just through traditional qualifications, but also through Apprenticeship schemes, internal training and mentorship programmes. We support employees and job applicants with their work-life balance through our family friendly policies and practices. We encourage all to apply.

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