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About The Role

Role Overview

proAV are a leading global audio visual integrator, providing AV and event services across multiple client partnerships globally.

Our immediate requirement is for an experienced AV Support Technician to be a key part of our London team, representing proAV.

One of many openings available at proAV (who have over 500 team members globally), this position is based within our end user’s organisation who continue to invest in state-of-the-art technologies, services, and training.

This is an exciting opportunity for an exceptional, experienced AV Support Technician to join an established operation with scope to drive and enhance the service at every opportunity.

Experience and seniority of the position will be reflected by the remuneration and benefits package.


Key Responsibilities

  • Responsible for overall service delivery and technical support of all installed systems
  • 1st & 2nd line technical support for onsite audio visual systems
  • Fault triage, identification and implement work arounds where possible
  • Support of IPTV system i.e. hardware and firmware updates - content will be managed by internal teams

  • Coordination and management incidents / tickets via inhouse ticketing system

  • Ensure all tickets are tracked in real time

  • Develop site documentation for fault triage and escalations through to proAV helpdesk

  • Coordinate and manage repairs via proAV helpdesk teams

  • Coordination and ownership of software / firmware upgrades / processes via Change Control process

  • Manage critical spares stock report for site

  • Implement / manage PMV plans

  • Identify 3rd parties service providers, i.e. Facilities, M&E, IT etc. and formalise support models across the groups

  • Create monthly MI reports where required

  • Manage proAV onsite service deliverables

  • Proactively train and support end users where required

  • Assist with the setting up and supporting of presentations / conferences across the estate

  • Provide white glove / meet and greet service for meeting rooms as required

  • Oversee, support & manage Events VIP meetings (local & hybrid)

  • Generate daily reports and contact VIP clients to establish full nature of meeting and event requirements

  • Daily checks / ad-hoc testing across all event and meeting room spaces

  • Liaise with and Manage 3rd party suppliers

  • Be fully competent in digital AV environments. IT literate, understand network architecture and structured cable infrastructures.

  • Ability to multitask and work under pressure to strict deadlines

  • Remain client facing and calm under pressure at all times

About Us

proAV designs, integrates and supports blended technology solutions with AV, UC and beyond including end-to-end services and 24/7/365 support to enhance global collaboration and empower your world of communication.

From reviewing technology to integration to post-deployment support, you’re in safe hands when you trust your AV and UC to proAV.

We are recognised as one of the AV industry’s most powerful international delivery and support operations trusted by a varied client base in more than 80 countries across 6 continents. To date, we have completed 700+ projects outside of the UK that meets the demands and challenges of a globalised marketplace, keeping the lines of communication and collaboration open.

From our state-of-the-art Customer Services Centre and Video Network Operations Centre (VNOC) our dedicated teams manage, monitor and protect our global clients’ business-critical AV systems architecture, products and technologies 24/7/365.

Equality, Diversity & Inclusion

proAV is an equal opportunity employer that is committed to supporting and promoting an inclusive culture for all employees and job applicants. We want everyone to feel comfortable being themselves and create a culture where we understand and respect each other’s differences. proAV does not tolerate discrimination based on age, disability, gender identity, marital or civil partnership status, pregnancy or maternity, race, religion or belief, sex, or sexual orientation. We make employment decision based on the needs of our business and the qualifications and/or experience of the individual. proAV offers personal and professional development opportunities, not just through traditional qualifications, but also through Apprenticeship schemes, internal training and mentorship programmes. We support employees and job applicants with their work-life balance through our family friendly policies and practices. We encourage all to apply.

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