All Locations
proAV, Egham
All Departments
Service Sales

About The Role

Role Overview

proAV are a leading global audio visual integrator, providing AV and event services across multiple client partnerships globally.

Our immediate requirement is for an experienced Service Account Manager to be a key part of our Service Sales team, representing proAV, taking full responsibility for developing and managing existing and new Service Accounts & Contracts for proAV. To identify, target and develop new business opportunities for proAV Support Services Division to increase market share and maintain current contracts.

This is an exciting opportunity for an exceptional, experienced Service Account Manager to join an established operation with scope to drive and enhance the service at every opportunity.

Experience and seniority of the position will be reflected by the remuneration and benefits package.

 

Key Responsibilities

  • To prepare and issue Maintenance Contracts and Support Proposals
  • To Account Manage named Service Accounts to ensure all Service Activities are carried out to the clients satisfaction to ensure renewal of the Service Contract
  • To ensure contracts are profitable and all service costs are covered and charged back to the client as necessary
  • To ensure clients renew the contracts at the end of the contract term
  • Attendance at regular Account Management Meetings as required
  • Minuting of service meetings and implementation of any service actions that may arise
  • Ongoing Development of Service Accounts to increase wallet share
  • Create a detailed Account Map including strategies for growth as well as retention
  • Problem Resolution on all contracts as required
  • To be a first point of Service Escalation in the circumstances where clients are unhappy with contracted services being delivered
  • Full coordination with service Operations teams and Customer Service Agents
  • Preparation and delivery of Monthly service Reports
  • To ensure all services are being delivered in line with those contracted
  • To be fully conversant with the Service Catalogue and to be able to sell all services confidently into current and new service accounts

  • To gain a thorough understanding of the market place and identify key business opportunities where existing contracts not currently serviced by proAV are coming up for renewal / re-tender

  • To become fully conversant with proAV service offerings and be able to sell these effectively into new accounts

  • To identify, develop and work with strategic partners to assist in the growth of the business

  • Generate single and multi-year support contracts

  • Identification of any potential Audio Visual and Videoconferencing Project Opportunities (although these will be progressed by a different team)

  • To ensure all leads & opportunities are fully updated on a regular basis to enable management to create relevant reports and sales forecasts

About Us

proAV designs, integrates and supports blended technology solutions with AV, UC and beyond including end-to-end services and 24/7/365 support to enhance global collaboration and empower your world of communication.

From reviewing technology to integration to post-deployment support, you’re in safe hands when you trust your AV and UC to proAV.

We are recognised as one of the AV industry’s most powerful international delivery and support operations trusted by a varied client base in more than 80 countries across 6 continents. To date, we have completed 700+ projects outside of the UK that meets the demands and challenges of a globalised marketplace, keeping the lines of communication and collaboration open.

From our state-of-the-art Customer Services Centre and Video Network Operations Centre (VNOC) our dedicated teams manage, monitor and protect our global clients’ business-critical AV systems architecture, products and technologies 24/7/365.

Equality, Diversity & Inclusion

proAV is an equal opportunity employer that is committed to supporting and promoting an inclusive culture for all employees and job applicants. We want everyone to feel comfortable being themselves and create a culture where we understand and respect each other’s differences. proAV does not tolerate discrimination based on age, disability, gender identity, marital or civil partnership status, pregnancy or maternity, race, religion or belief, sex, or sexual orientation. We make employment decision based on the needs of our business and the qualifications and/or experience of the individual. proAV offers personal and professional development opportunities, not just through traditional qualifications, but also through Apprenticeship schemes, internal training and mentorship programmes. We support employees and job applicants with their work-life balance through our family friendly policies and practices. We encourage all to apply.

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