All Locations
proAV, Egham
All Departments
O&M Manual & User Guides

About The Role

Role Overview

proAV are a leading global audio visual integrator, providing AV and event services across multiple client partnerships globally.

Our immediate requirement is for an experienced User Guide Author to be a key part of our Egham team, representing proAV, taking full responsibility for creating AV system User Guides for inclusion in the AV system’s documentation at sign off working alongside the O&M manager and internal departments.

This is an exciting opportunity for an exceptional, experienced User Guide Author to join an established operation with scope to drive and enhance the service at every opportunity.

Experience and seniority of the position will be reflected by the remuneration and benefits package.

 

Key Responsibilities

  • Creating draft User Guides and templates for approval as required
  • Liaise with all departments to obtain the information required to create User guides
  • Liaise with Clients to produce User guides to their specification
  • Update user Guides in line with changes to the AV System
  • Attend site meetings as necessary
  • Attend internal design review meetings as necessary
  • Manage contract resource as required
  • Manage own schedule to ensure that user Guides are produced in line with the projects timelines
  • To maintain relationship with existing contractors for a time period with a view to bring process in-house
  • Working with Marketing to create the right branding/ look & feel
  • Working with the Transition Manager to create templated technical content and structure in line with the client’s requirements and level of understanding

About Us

proAV designs, integrates and supports blended technology solutions with AV, UC and beyond including end-to-end services and 24/7/365 support to enhance global collaboration and empower your world of communication.

From reviewing technology to integration to post-deployment support, you’re in safe hands when you trust your AV and UC to proAV.

We are recognised as one of the AV industry’s most powerful international delivery and support operations trusted by a varied client base in more than 80 countries across 6 continents. To date, we have completed 700+ projects outside of the UK that meets the demands and challenges of a globalised marketplace, keeping the lines of communication and collaboration open.

From our state-of-the-art Customer Services Centre and Video Network Operations Centre (VNOC) our dedicated teams manage, monitor and protect our global clients’ business-critical AV systems architecture, products and technologies 24/7/365.

Equality, Diversity & Inclusion

proAV is an equal opportunity employer that is committed to supporting and promoting an inclusive culture for all employees and job applicants. We want everyone to feel comfortable being themselves and create a culture where we understand and respect each other’s differences. proAV does not tolerate discrimination based on age, disability, gender identity, marital or civil partnership status, pregnancy or maternity, race, religion or belief, sex, or sexual orientation. We make employment decision based on the needs of our business and the qualifications and/or experience of the individual. proAV offers personal and professional development opportunities, not just through traditional qualifications, but also through Apprenticeship schemes, internal training and mentorship programmes. We support employees and job applicants with their work-life balance through our family friendly policies and practices. We encourage all to apply.

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