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London
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Onsite- Facilities Management

About The Role

Role Overview

proAV are a leading global audio visual integrator, providing AV and event services across multiple client partnerships globally.

Our immediate requirement is for an experienced Senior AV Technician to be a key part of our London team, representing proAV and working onsite at a leading Global Law Firm, taking full responsibility for ensuring the delivery of audiovisual and media services to the business in a professional and efficient manner.

You will provide support and assistance to clients through various channels, and you will be responsible for technical support during both in-person and virtual meetings and events. In this role, you will work closely with the AV Management team and provide leadership and guidance to the AV Technician team. You will also play a crucial role in mentoring and training technicians, sharing knowledge of best practices, contributing to continuous service improvements, and reporting data to the AV Contract Manager.

One of many openings available at proAV (who have over 500 team members globally), this position is based within our end user’s organisation who continue to invest in state-of-the-art technologies, services, and training.

This is an exciting opportunity for an exceptional, experienced Senior AV Technician to join an established operation with scope to drive and enhance the service at every opportunity.

Experience and seniority of the position will be reflected by the remuneration and benefits package.

 

Key Responsibilities

Responsibilities include, but not limited to:

1. Technical Support and Setup:

  • Set up and dismantle audiovisual and video conference equipment according to client requirements.
  • Support and facilitate virtual meetings and events.
  • Run the audiovisual aspect of presentations for high-profile meetings.
  • Support video calls and webinars, coordinating with remote offices and external parties for setup and smooth operations.
  • Provide technical support for in-person and virtual meetings, ensuring all systems are functioning properly.
  • Assist clients in the use of fixed and portable audiovisual equipment.
  • Support the team in testing meeting room systems and virtual platforms on a day-to-day basis.
  • Maintain total confidentiality regarding sensitive information received for presentations and broadcasts.

2. Incident Management and Equipment Maintenance:

  • Raise and track tickets for all incidents using the onsite ticketing system.
  • Ensure timely resolution of audiovisual service incidents.
  • Assist in the implementation of the preventative maintenance schedule for AV equipment.
  • Report all equipment faults and service requests through established procedures.
  • Conduct regular scheduled testing of meeting rooms, equipment, and related systems.
  • Assist with new system installation project work. 
  • Perform remote support assistance of other client offices. 

3. Reporting, and Continuous Service Improvements:

  • Provide input and suggestions for continuous service improvements to enhance the overall AV experience.
  • Collaborate with the AV Contract Manager to analyse data and prepare reports on service performance, trends, and recommendations.
  • Create and manage service relevant documentation such as SOPs and technical drawings.
4. Mentoring, Collaboration and Communication:
  • Collaborate effectively with team members and manage delegation of tasks.
  • Respond to phone calls and emails professionally and within agreed time frames.
  • Liaise with clients to understand their needs and provide appropriate support.
  • Mentor and train AV Technicians, sharing knowledge of best practices and fostering their professional growth.
  • Demonstrate excellent communication skills when interacting with clients at all levels.
  • Maintain a positive image and attitude while dealing with challenging situations.
  • Display a flexible approach to handle different tasks throughout the working day.
  • Continually update technical knowledge and skills through training and examinations.
  • Ensure all service paperwork is completed accurately and in a timely manner.

Desirable skills

  • Experience with programming / configuring back end of AV control and video systems
  • Advance user/admin knowledge of virtual meeting platforms
  • Aptitude for providing a high level of customer service.
  • Strong computer literacy, including intermediate knowledge of PowerPoint and familiarity with common webinar platforms.
  • Extensive technical knowledge of audiovisual systems and ability to resolve complex issues.
  • Ability to quickly identify and resolve technical issues, minimizing downtime during live meetings and events.
  • Capability to troubleshoot and resolve technical issues remotely.
  • Excellent organisational skills, flexibility, and adaptability to handle diverse tasks during the working day.
  • Willingness to work collaboratively with team members and take instructions.
  • Ability to handle difficult situations effectively.
  • Professional and positive demeanour when interacting with customers.
  • Excellent communication skills to engage with individuals at all levels.
  • Ability to work under pressure and meet deadlines.
  • Flexible approach to adapt to changing work schedules.
  • Commitment to continuous learning and improvement, including willingness to undertake training and examinations to enhance technical knowledge.

About Us

proAV designs, integrates and supports blended technology solutions with AV, UC and beyond including end-to-end services and 24/7/365 support to enhance global collaboration and empower your world of communication.

From reviewing technology to integration to post-deployment support, you’re in safe hands when you trust your AV and UC to proAV.

We are recognised as one of the AV industry’s most powerful international delivery and support operations trusted by a varied client base in more than 80 countries across 6 continents. To date, we have completed 700+ projects outside of the UK that meets the demands and challenges of a globalised marketplace, keeping the lines of communication and collaboration open.

From our state-of-the-art Customer Services Centre and Video Network Operations Centre (VNOC) our dedicated teams manage, monitor and protect our global clients’ business-critical AV systems architecture, products and technologies 24/7/365.

Equality, Diversity & Inclusion

proAV is an equal opportunity employer that is committed to supporting and promoting an inclusive culture for all employees and job applicants. We want everyone to feel comfortable being themselves and create a culture where we understand and respect each other’s differences. proAV does not tolerate discrimination based on age, disability, gender identity, marital or civil partnership status, pregnancy or maternity, race, religion or belief, sex, or sexual orientation. We make employment decision based on the needs of our business and the qualifications and/or experience of the individual. proAV offers personal and professional development opportunities, not just through traditional qualifications, but also through Apprenticeship schemes, internal training and mentorship programmes. We support employees and job applicants with their work-life balance through our family friendly policies and practices. We encourage all to apply.

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