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London
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Onsite- Facilities Management

About The Role

Role Overview

proAV are a leading global audio visual integrator, providing AV and IT services across multiple client partnerships globally.

Our immediate requirement is for an experienced Audio Visual and IT Support Engineer to be a key part of our London team, representing proAV and working onsite at a leading Global Investment Bank.

This is one of many openings available at proAV (who have over 500 team members globally) and a position that works within our end user’s organisation who are continuously investing in state of the art technologies, services and training

This is an exciting opportunity for an exceptional Audio Visual and IT Support Engineer to join an established operation with scope to drive and enhance delivery at every opportunity.

Experience and seniority of the position will be reflected by the remuneration and benefits package.

 

Key Responsibilities

  • Rota Cover for all AV teams
  • Testing new technology and firmware versions for future deployment
  • Raising and resolving issues on ITSM
  • Managing the digital signage mailbox, phone line to resolve any issues users have
  • Provide access and train users on Appspace globally
  • Registering BrightSign players globally and updating inventory to reflect changes
  • Open tickets and arrange calls with Appspace directly with any issues that can’t be troubleshooted locally
  • Managing the AV Support mailbox and phone line
  • Scheduling technicians to attend all support requests
  • Educate and inform clients on current AV booking, WebEx, Zoom, TP procedures
  • Remotely troubleshoot issues within EMEA meeting rooms and support ad hoc requests
  • Meeting room support within all meeting rooms located in London
  • Granting onsite access to external visitor for the London, Bromley, Camberley and Chester offices
  • Live troubleshooting telepresence/WebEx escalations where the issues have impacted meetings – EMEA
  • Stock control and justification for consumables sign off
  • Ad-hoc requests for assistance with spot checking TP meetings, making sure that they have been booked, WebEx/Zoom SIPs have been linked correctly on TMS
  • Updating documents on the BAU SharePoint to keep items relevant
  • Updating site meeting room guides within London, Bromley, Chester, Dublin, Paris and Frankfurt

About Us

proAV designs, integrates and supports blended technology solutions with AV, UC and beyond including end-to-end services and 24/7/365 support to enhance global collaboration and empower your world of communication.

From reviewing technology to integration to post-deployment support, you’re in safe hands when you trust your AV and UC to proAV.

We are recognised as one of the AV industry’s most powerful international delivery and support operations trusted by a varied client base in more than 80 countries across 6 continents. To date, we have completed 700+ projects outside of the UK that meets the demands and challenges of a globalised marketplace, keeping the lines of communication and collaboration open.

From our state-of-the-art Customer Services Centre and Video Network Operations Centre (VNOC) our dedicated teams manage, monitor and protect our global clients’ business-critical AV systems architecture, products and technologies 24/7/365.

Equality, Diversity & Inclusion

proAV is an equal opportunity employer that is committed to supporting and promoting an inclusive culture for all employees and job applicants. We want everyone to feel comfortable being themselves and create a culture where we understand and respect each other’s differences. proAV does not tolerate discrimination based on age, disability, gender identity, marital or civil partnership status, pregnancy or maternity, race, religion or belief, sex, or sexual orientation. We make employment decision based on the needs of our business and the qualifications and/or experience of the individual. proAV offers personal and professional development opportunities, not just through traditional qualifications, but also through Apprenticeship schemes, internal training and mentorship programmes. We support employees and job applicants with their work-life balance through our family friendly policies and practices. We encourage all to apply.

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