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Onsite- Facilities Management

About The Role

Role Overview

proAV are a leading global audio visual integrator, providing AV and event services across multiple client partnerships globally.

Our immediate requirement is for an experienced Senior Events and AV Engineering Lead for an initial 6-month assignment to be a key part of our London team, representing proAV and working onsite at a leading Global Bank.

One of many openings available at proAV (who have over 500 team members globally), this position is based within our end user’s organisation who continue to invest in state-of-the-art technologies, services, and training.

This is an exciting opportunity for an exceptional, experienced Event and AV Engineering Lead to join an established operation with scope to drive and enhance the service at every opportunity.

Experience and seniority of the position will be reflected by the remuneration and benefits package.

 
 

Key Responsibilities

  • Quickly gain and develop a full technical understanding of the new Events spaces.
  • Train EAAS staff and ensure the team are proficient and have no technical knowledge gaps in the support and maintenance of the Events space and integration.
  • Support the team as needed as SME of the space/s (no requirement to support the Events directly but must be flexible in supporting the team.
  • Levels 1, 2 and level 3 technical live events support and troubleshooting of these spaces working in collaboration with proAVs supporting departments.

  • Support the development of the Events Spaces and to highlight snags, outstanding issues and key improvements recommendations that may be required for day 2 works.
  • Complete a run book for the events spaces documenting SOPs, disaster recover documentation and RMA process for the inventory.
  • Manage incidents, track to resolution with proAV supporting teams, ensuring client and onsite personal are regularly updated.
  • Develop strong relationships with our client teams and supporting staff.
  • Ensuring excellent customer service at VIP and Stakeholder level, ensuring dress code is followed in accordance to the set standards.
  • Act as key decision maker and escalation contact in the event of incidents or failures.
  • Implementation of standard operating procedures identifying areas of improvement in workflows.
  • To be very presentable and an ambassador for ProAV with the ability to always liaise with senior executives in a calm and professional manner both face to face and via the telephone.

About Us

proAV designs, integrates and supports blended technology solutions with AV, UC and beyond including end-to-end services and 24/7/365 support to enhance global collaboration and empower your world of communication.

From reviewing technology to integration to post-deployment support, you’re in safe hands when you trust your AV and UC to proAV.

We are recognised as one of the AV industry’s most powerful international delivery and support operations trusted by a varied client base in more than 80 countries across 6 continents. To date, we have completed 700+ projects outside of the UK that meets the demands and challenges of a globalised marketplace, keeping the lines of communication and collaboration open.

From our state-of-the-art Customer Services Centre and Video Network Operations Centre (VNOC) our dedicated teams manage, monitor and protect our global clients’ business-critical AV systems architecture, products and technologies 24/7/365.

Equality, Diversity & Inclusion

proAV is an equal opportunity employer that is committed to supporting and promoting an inclusive culture for all employees and job applicants. We want everyone to feel comfortable being themselves and create a culture where we understand and respect each other’s differences. proAV does not tolerate discrimination based on age, disability, gender identity, marital or civil partnership status, pregnancy or maternity, race, religion or belief, sex, or sexual orientation. We make employment decision based on the needs of our business and the qualifications and/or experience of the individual. proAV offers personal and professional development opportunities, not just through traditional qualifications, but also through Apprenticeship schemes, internal training and mentorship programmes. We support employees and job applicants with their work-life balance through our family friendly policies and practices. We encourage all to apply.

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