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About The Role

Role Overview

proAV are a leading global audio visual integrator, providing AV and event services across multiple client partnerships globally.

Our immediate requirement is for an experienced Senior Onsite AV Engineer to be a key part of our London team, representing proAV and working onsite, taking full responsibility for underpinning the AV service from a technical perspective in collaboration with the client onsite UC & IT teams and relevant 3rd party / manufactures, management of estate firmware, change control activities, Level 3 technical issues, coordination of repairs with proAV Helpdesk, root cause, diagnoses and resolutions.

One of many openings available at proAV (who have over 500 team members globally), this position is based within our end user’s organisation who continue to invest in state-of-the-art technologies, services, and training.

This is an exciting opportunity for an exceptional, experienced Senior Onsite AV Engineer to join an established operation with scope to drive and enhance the service at every opportunity.

Experience and seniority of the position will be reflected by the remuneration and benefits package.


Key Responsibilities

  • Responsible for technical support of all installed systems
  • Act as Level 2/3 support for dedicated onsite teams
    • Fault triage & identification
    • Validation of Faults
    • Implement work arounds in the event of system failures
  • Oversee / coordination & management of incidents
  • Troubleshoot AV related technology issues to complete resolution
  • Assist with the development / creation site documentation for fault triage & escalations through to proAV Helpdesk
  • Assist with the development / creation SOP’s
  • Oversee complex events
  • Ensure all incident tickets are tracked in real time and client kept up to date
  • Assist with coordination & manage repairs via proAV Helpdesk teams
  • Coordination and ownership of Software / Firmware upgrades / processes in line with FBD Change Control
  • Ensure all equipment faults and requests are reported via the correct onsite procedures
  • Identify 3rd parties service providers, i.e. M&E, IT and formalise support models across the groups
  • Assist with ad hoc changes and moves
  • Manage critical spares stock report for site
  • Implement / manage PMV plans
  • Generate daily reports for onsite teams to test, check and ensure equipment is in operable condition prior to any meeting or presentations
  • Create Monthly MI Reports
  • Continual technical training and support for onsite AV Technicians

About Us

proAV designs, integrates and supports blended technology solutions with AV, UC and beyond including end-to-end services and 24/7/365 support to enhance global collaboration and empower your world of communication.

From reviewing technology to integration to post-deployment support, you’re in safe hands when you trust your AV and UC to proAV.

We are recognised as one of the AV industry’s most powerful international delivery and support operations trusted by a varied client base in more than 80 countries across 6 continents. To date, we have completed 700+ projects outside of the UK that meets the demands and challenges of a globalised marketplace, keeping the lines of communication and collaboration open.

From our state-of-the-art Customer Services Centre and Video Network Operations Centre (VNOC) our dedicated teams manage, monitor and protect our global clients’ business-critical AV systems architecture, products and technologies 24/7/365.

Equality, Diversity & Inclusion

proAV is an equal opportunity employer that is committed to supporting and promoting an inclusive culture for all employees and job applicants. We want everyone to feel comfortable being themselves and create a culture where we understand and respect each other’s differences. proAV does not tolerate discrimination based on age, disability, gender identity, marital or civil partnership status, pregnancy or maternity, race, religion or belief, sex, or sexual orientation. We make employment decision based on the needs of our business and the qualifications and/or experience of the individual. proAV offers personal and professional development opportunities, not just through traditional qualifications, but also through Apprenticeship schemes, internal training and mentorship programmes. We support employees and job applicants with their work-life balance through our family friendly policies and practices. We encourage all to apply.

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