All Locations
London
All Departments
Onsite- Facilities Management

About The Role

Role Overview

proAV are a leading global audio visual integrator, providing AV and event services across multiple client partnerships globally.

Our immediate requirement is for an experienced AV Technician to be a key part of our London team, representing proAV and working onsite, taking full responsibility for underpinning the Av service in collaboration with client onsite teams.

One of many openings available at proAV (who have over 500 team members globally), this position is based within our end user’s organisation who continue to invest in state-of-the-art technologies, services, and training.

This is an exciting opportunity for an exceptional, experienced AV Technician to join an established operation with scope to drive and enhance the service at every opportunity.

Experience and seniority of the position will be reflected by the remuneration and benefits package.

 

Key Responsibilities

  • Work in parallel with onsite AV Manager on a day-to-day basis.
  • Responsible for underpinning the AV service from a technical perspective in collaboration with Client IT teams and relevant 3rd party / manufactures.
  • Management of Client tickets/incidents through ticketing portal.
  • Daily RFB (Ready for Business) checks Exec rooms / event spaces/ high profile meeting spaces.
  • Executive white glove meeting support/set up.
  • Supporting of internal customers regarding the services on a day-to-day basis.
  • Event support & management (local/hybrid).
  • Responsible for overseeing client events, including scoping, rehearsals, equipment testing and delivery.
  • Equipment maintenance including Break-fix & local repairs.
  • Planned Software/firmware updates under proAV technical teams guidance (post Change Control approval).
  • Local critical spares/consumables management.
  • Coordination with proAV offsite helpdesk teams (repairs/logistics/field engineer visits).
  • Coordination & scheduling of preventative maintenance visits.
  • 3rd party & service dependency coordination.
  • Booking in/out of goods via loading bay.
  • Submission of RAMS.
  • Management of site documentation.
  • Assist with building AV power downs / up checks.
 

Desirable skills

  • IT Networks experience
  • Customer service
  • Crestron
  • Poly
  • Biamp
  • Shure
  • Exterity
  • Lightware
  • Extron
 

Hours of work

40 hours per week, 9 hours a day on a rotational shift basis between 7am-7pm, including an hour unpaid break, Monday-Friday.

About Us

proAV designs, integrates and supports blended technology solutions with AV, UC and beyond including end-to-end services and 24/7/365 support to enhance global collaboration and empower your world of communication.

From reviewing technology to integration to post-deployment support, you’re in safe hands when you trust your AV and UC to proAV.

We are recognised as one of the AV industry’s most powerful international delivery and support operations trusted by a varied client base in more than 80 countries across 6 continents. To date, we have completed 700+ projects outside of the UK that meets the demands and challenges of a globalised marketplace, keeping the lines of communication and collaboration open.

From our state-of-the-art Customer Services Centre and Video Network Operations Centre (VNOC) our dedicated teams manage, monitor and protect our global clients’ business-critical AV systems architecture, products and technologies 24/7/365.

Equality, Diversity & Inclusion

proAV is an equal opportunity employer that is committed to supporting and promoting an inclusive culture for all employees and job applicants. We want everyone to feel comfortable being themselves and create a culture where we understand and respect each other’s differences. proAV does not tolerate discrimination based on age, disability, gender identity, marital or civil partnership status, pregnancy or maternity, race, religion or belief, sex, or sexual orientation. We make employment decision based on the needs of our business and the qualifications and/or experience of the individual. proAV offers personal and professional development opportunities, not just through traditional qualifications, but also through Apprenticeship schemes, internal training and mentorship programmes. We support employees and job applicants with their work-life balance through our family friendly policies and practices. We encourage all to apply.

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