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proAV, Egham
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Service Sales

About The Role

Role Overview

proAV are a leading global audio visual integrator, providing AV and event services across multiple client partnerships globally.

Our immediate requirement is for an experienced Customer Success Manager to be a key part of our Egham team, taking full responsibility for supporting and advising our customers on the onboarding process of our services.  

This is an exciting opportunity for an exceptional, experienced Customer Success Manager to join an established operation with scope to drive and enhance the service at every opportunity.

Experience and seniority of the position will be reflected by the remuneration and benefits package.

 

Key Responsibilities

  • Act as a company ambassador, understanding and delivering excellent customer engagement from design, project installation, through to service delivery.
  • Extensive knowledge of Audio-Visual systems and technologies to advise customers on the best suited equipment.
  • Establish strong, long-term relationships with customers by effectively communicating and resolving issues tailored to individual needs.
  • Oversee and monitor customer contract renewal dates, attending Review Meetings between Customers and proAV.
  • Work closely with the proAV Sales and Business Development Teams to support proposals and bids for new and existing customers.
  • Collect customer feedback to provide insight and communicate the voice of the customer with internal teams as required, identifying any customer requests, industry and market trends.
  • Conduct regular customer success reviews to enhance the service provided by proAV, ensuring issues are resolved proactively and customer goals are met.
  • Gain a thorough understanding of the market place and identify key business opportunities where existing contracts not currently serviced by proAV are coming up for renewal / re-tender
  • To ensure all leads & opportunities are fully updated on a regular basis to enable management to create relevant reports and sales forecasts
  • Service line management of the appropriate staff as this area grows.

 

Desirable skills

  • Experience delivering Managed Services to large corporate customers.
  • Experience creating and giving customer presentations.
  • Understanding of commercial contracts, with strong reporting skills.
  • Extremely organized, with effective time management skills.
  • Outstanding ability to communicate with a wide range of audiences, through all mediums (verbal, listening and written).

About Us

proAV designs, integrates and supports blended technology solutions with AV, UC and beyond including end-to-end services and 24/7/365 support to enhance global collaboration and empower your world of communication.

From reviewing technology to integration to post-deployment support, you’re in safe hands when you trust your AV and UC to proAV.

We are recognised as one of the AV industry’s most powerful international delivery and support operations trusted by a varied client base in more than 80 countries across 6 continents. To date, we have completed 700+ projects outside of the UK that meets the demands and challenges of a globalised marketplace, keeping the lines of communication and collaboration open.

From our state-of-the-art Customer Services Centre and Video Network Operations Centre (VNOC) our dedicated teams manage, monitor and protect our global clients’ business-critical AV systems architecture, products and technologies 24/7/365.

Equality, Diversity & Inclusion

proAV is an equal opportunity employer that is committed to supporting and promoting an inclusive culture for all employees and job applicants. We want everyone to feel comfortable being themselves and create a culture where we understand and respect each other’s differences. proAV does not tolerate discrimination based on age, disability, gender identity, marital or civil partnership status, pregnancy or maternity, race, religion or belief, sex, or sexual orientation. We make employment decision based on the needs of our business and the qualifications and/or experience of the individual. proAV offers personal and professional development opportunities, not just through traditional qualifications, but also through Apprenticeship schemes, internal training and mentorship programmes. We support employees and job applicants with their work-life balance through our family friendly policies and practices. We encourage all to apply.

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