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London
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Onsite- Facilities Management

About The Role

Role Overview

proAV are a leading global audio visual integrator, providing AV and event services across multiple client partnerships globally.

Our immediate requirement is for an experienced Senior Event Technician to be a key part of our London team, representing proAV and working onsite.

One of many openings available at proAV (who have over 500 team members globally), this position is based within our end user’s organisation who continue to invest in state-of-the-art technologies, services, and training.

This is an exciting opportunity for an exceptional, experienced Senior Event Technician to join an established operation with scope to drive and enhance the service at every opportunity.

Experience and seniority of the position will be reflected by the remuneration and benefits package.

 

Key Responsibilities

  • Building and maintaining strong working relationships with clients, technical teams, and internal event team.
  • 1st line onsite technical support for all service users.
  • Ensure all tickets are tracked in real time via client in house ticketing system.
  • Assist with meeting room bookings via ticketing system.
  • Work alongside TSDM to developing site documentation for fault triage and escalations through to proAV helpdesk.
  • Work alongside TSDM for coordinating and manage repairs via proAV helpdesk teams.
  • Work alongside TSDM for coordination and ownership of software / firmware upgrades / processes (Polycom / Intevi).
  • Manage critical spares stock report for site.
  • Work alongside TSDM for Implement / manage PMV plans.
  • Manage Auditorium space and support events as required.
  • Manage technicians to deliver events.
  • Work alongside proAV Events team and other stakeholders to deliver large events.
  • Assist with the setting up and supporting of presentations / conferences across the estate.
  • Provide white glove / meet and greet service that manages technical logistics for large complex events, town halls, special events, and VIP’s video meeting.
  • Generate daily reports and contact VIP clients to establish full nature of meeting and event requirements (as required).
  • Daily checks / ad-hoc testing across all event and Key meeting room spaces.
  • Liaise with and Manage 3rd party suppliers.
  • Be fully competent in digital AV environments. IT literate, understand network architecture and structured cabling.
  • Identify 3rd parties service providers, i.e. Facilities, M&E, IT etc. and formalize support models across the groups.
  • Work together with AV Ops Manager to provide proAV’s onsite service deliverables.
  • Proactively train and support end users where required.
  • Ability to multitask and work under pressure to strict deadlines.
  • Always remain client facing and calm under pressure.
  • Any other responsibilities as requested by the AV Operations Manager.
  • Provide a communication point for the team and provide a proactive feedback process between the technicians and management.
  • Ensuring the on-site and FTS technicians are fully trained based on the Training Matrix.
  • Providing support / guidance for the Help Desk Coordinator when business requires.
  • Attend various meetings and action/communicate instructions.
 

Desirable skills

  • Demonstrate an aptitude towards providing a high level of customer service.
  • Well organised and flexible and to be able to approach different tasks during the working day.
  • Willing to undertake training and examinations to improve their technical knowledge.
  • Working knowledge of Audio-Visual technologies including:
    • Crestron: digital matrix, control systems, control panels
    • Christie Spyders
    • Q-sys
    • Polycom Video Conferencing
  • Skype for Business functionality and troubleshooting.

About Us

proAV designs, integrates and supports blended technology solutions with AV, UC and beyond including end-to-end services and 24/7/365 support to enhance global collaboration and empower your world of communication.

From reviewing technology to integration to post-deployment support, you’re in safe hands when you trust your AV and UC to proAV.

We are recognised as one of the AV industry’s most powerful international delivery and support operations trusted by a varied client base in more than 80 countries across 6 continents. To date, we have completed 700+ projects outside of the UK that meets the demands and challenges of a globalised marketplace, keeping the lines of communication and collaboration open.

From our state-of-the-art Customer Services Centre and Video Network Operations Centre (VNOC) our dedicated teams manage, monitor and protect our global clients’ business-critical AV systems architecture, products and technologies 24/7/365.

Equality, Diversity & Inclusion

proAV is an equal opportunity employer that is committed to supporting and promoting an inclusive culture for all employees and job applicants. We want everyone to feel comfortable being themselves and create a culture where we understand and respect each other’s differences. proAV does not tolerate discrimination based on age, disability, gender identity, marital or civil partnership status, pregnancy or maternity, race, religion or belief, sex, or sexual orientation. We make employment decision based on the needs of our business and the qualifications and/or experience of the individual. proAV offers personal and professional development opportunities, not just through traditional qualifications, but also through Apprenticeship schemes, internal training and mentorship programmes. We support employees and job applicants with their work-life balance through our family friendly policies and practices. We encourage all to apply.

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