AV Technician

Key Responsibilities

Responsibilities include, but not limited to:

1. Technical Support and Setup:

• Set up and dismantle audiovisual and video conference equipment according to client requirements.
• Support and facilitate virtual meetings and events.
• Run the audiovisual aspect of presentations for meetings & conferences.
• Support video calls and webinars, coordinating with remote offices and external parties for setup and smooth operations.
• Provide technical support for in-person and virtual meetings, ensuring all systems are functioning properly.
• Assist clients in the use of fixed and portable audiovisual equipment.
• Support the team in testing meeting room systems and virtual platforms on a day-to-day basis.
• Maintain total confidentiality regarding sensitive information received for presentations and broadcasts.

2. Incident Management and Equipment Maintenance:

• Raise and track tickets for all incidents using the onsite ticketing system.
• Ensure timely resolution of audiovisual service incidents.
• Assist in the implementation of the preventative maintenance schedule for AV equipment.
• Report all equipment faults and service requests through established procedures.
• Conduct regular scheduled testing of meeting rooms, equipment, and related systems.

3. Reporting and Continuous Service Improvements:

• Provide input and suggestions for continuous service improvements to enhance the overall AV experience.
• Log and track work input in line with service requirements

4. Mentoring, Collaboration, and Communication:

• Collaborate effectively with team members and assist with task delegation.
• Respond to phone calls and emails professionally and within agreed time frames.
• Liaise with clients to understand their needs and provide appropriate support.
• Mentor and train Junior AV Technicians, sharing knowledge of best practices and fostering their professional growth.
• Demonstrate excellent communication skills when interacting with clients at all levels.
• Maintain a positive image and attitude while dealing with challenging situations.
• Display a flexible approach to handle different tasks throughout the working day.
• Continually update technical knowledge and skills through training and examinations.
• Ensure all service paperwork is completed accurately and in a timely manner.

Desirable skills

• Aptitude for providing a high level of customer service.
• Strong computer literacy, including intermediate knowledge of PowerPoint and familiarity with common webinar platforms.
• Technical knowledge of audiovisual systems and ability to resolve issues.
• Ability to quickly identify and resolve technical issues, minimizing downtime during live meetings and events.
• Capability to troubleshoot and resolve technical issues remotely.
• Excellent organizational skills, flexibility, and adaptability to handle diverse tasks during the working day.
• Willingness to work collaboratively with team members and take instructions.
• Ability to handle difficult situations effectively.
• Professional and positive demeanor when interacting with customers.
• Excellent communication skills to engage with individuals at all levels.
• Ability to work under pressure and meet deadlines.
• Flexible approach to adapt to changing work schedules.
• Commitment to continuous learning and improvement, including willingness to undertake training and examinations to enhance technical knowledge.