Role Overview
proAV are a leading global audio visual integrator, providing AV and event services across multiple client partnerships globally.
Our immediate requirement is for an experienced Site Manager to be a key part of our London team, representing proAV, taking full responsibility for ensuring all activities at client’s conference centre locations are delivered as per existing SLAs. They are the face of Global Multimedia Services to the client and have a primary goal of satisfying the client’s needs throughout their meetings and events. Site Managers work with technicians, general client services and the technical production team to plan for events and meetings occurring in the conference centre by fulfilling staffing requirements, certifying equipment health, managing costs and overlooking onsite activities.
One of many openings available at proAV (who have over 500 team members globally), this position is based within our end user’s organisation who continue to invest in state-of-the-art technologies, services, and training.
This is an exciting opportunity for an exceptional, experienced Site Manager to join an established operation with scope to drive and enhance the service at every opportunity.
Experience and seniority of the position will be reflected by the remuneration and benefits package.
Key Responsibilities
Team Management
- Direct management of onsite technicians and cover/freelancers
- Service Improvements – work with the Operations Team to identify service improvements
- Incident management – manage process lifecycle as per client internal processes
- Discipline – maintain an organized and professional environment where the team is managed to meet and exceed client standards
- Performance Management – regular 1 to 1 meetings with direct reports, performance improvement plans if required
- Staff Development – skills matrix, training requirements
- Daily workload management and allocation of all resources
Administration
- Daily & Weekly Operations Meetings – staff requirements, technical requirements, room health status, AV charges
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Staff rota and holiday requests
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Service Requests - decision maker regarding service requests for their respective locations
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Maintenance - ensure that all spaces are being regularly checked by technicians in line with existing procedures
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Service Repairs - In the event of a service failure, site managers are responsible for opening and closing tickets regarding the issue at hand, engaging the service team for break/fix items if necessary, and escalating if still not resolved
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Business Liaison – client communication, updates, feedback, and operational status
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Financial – Monthly billing reports, purchases, overtime
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Equipment Inventory & Tracking
- Weekly Events Scheduling Forecast – staff, hire, and technical requirements
- Reporting Metrics - ensure all operational financial, and metrics reports are provided to the client and proAV senior management both via Monthly/Quarterly Service Reviews and ad-hoc requests
