All Locations
proAV, Egham
All Departments
Onsite- Facilities Management

About The Role

Role Overview

proAV are a leading global audio visual integrator, providing AV and event services across multiple client partnerships globally.

Our immediate requirement is for an experienced Flexible Support Technician to be a key part of our London team, representing proAV, taking full responsibility for providing full technical onsite support across our London client sites. You will have exposure to a multitude of technologies in the Audio Visual and Videoconference area.

This is an exciting opportunity for an exceptional, experienced Flexible Support Technician to join an established operation with scope to drive and enhance the service at every opportunity.

Experience and seniority of the position will be reflected by the remuneration and benefits package.

 

Key Responsibilities

  • Supply pre-planned and flexible operational cover on various sites based around London
  • Setup/operation of integrated events spaces including high profile auditorium based results presentations and town halls.
  • Videoconference/audio conference set-up and support with Cisco & Polycom systems
  • Manage all aspects of the Video Calls from initial booking through to the monitoring and completion of all calls including scheduling and full systems operational testing prior to any high profile event.
  • Prepare equipment for future events and meetings as required
  • BAU audio Visual support to other areas of the business when required including meeting room support and offering a meet and greet service.
  • Have the ability to work in a team together in addition to being a sole technician responsible for a client site and at times the main client interface.
  • To be an ambassador for proAV and remain professional at all times 
  • Resolve any issues both face to face and remote efficiently and professionally
  • Liaison with help desk & operations team to arrange backup support when required
  • Any further administration duties necessary both off-site and on-site
 

Desirable skills

  • Have excellent communication, time management, presentation and organisational skills
  • Be enthusiastic and self-motivated
  • Be able to establish productive relationships with people at all levels
  • Have a positive and adaptable approach to problem solving
  • Ability to use own initiative appropriately
  • Customer focused and strong ability to deal with individuals on all levels in a friendly, welcoming and helpful manner
  • Ability to learn new technologies with ease

About Us

proAV designs, integrates and supports blended technology solutions with AV, UC and beyond including end-to-end services and 24/7/365 support to enhance global collaboration and empower your world of communication.

From reviewing technology to integration to post-deployment support, you’re in safe hands when you trust your AV and UC to proAV.

We are recognised as one of the AV industry’s most powerful international delivery and support operations trusted by a varied client base in more than 80 countries across 6 continents. To date, we have completed 700+ projects outside of the UK that meets the demands and challenges of a globalised marketplace, keeping the lines of communication and collaboration open.

From our state-of-the-art Customer Services Centre and Video Network Operations Centre (VNOC) our dedicated teams manage, monitor and protect our global clients’ business-critical AV systems architecture, products and technologies 24/7/365.

Equality, Diversity & Inclusion

proAV is an equal opportunity employer that is committed to supporting and promoting an inclusive culture for all employees and job applicants. We want everyone to feel comfortable being themselves and create a culture where we understand and respect each other’s differences. proAV does not tolerate discrimination based on age, disability, gender identity, marital or civil partnership status, pregnancy or maternity, race, religion or belief, sex, or sexual orientation. We make employment decision based on the needs of our business and the qualifications and/or experience of the individual. proAV offers personal and professional development opportunities, not just through traditional qualifications, but also through Apprenticeship schemes, internal training and mentorship programmes. We support employees and job applicants with their work-life balance through our family friendly policies and practices. We encourage all to apply.

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