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About The Role

Role Overview

proAV are a leading global audio visual integrator, providing AV and event services across multiple client partnerships globally.

Our immediate requirement is for an experienced Onsite Technician to be a key part of our Birmingham team, representing proAV and working onsite, taking full responsibility for providing technical support for AV and VC equipment.

One of many openings available at proAV (who have over 500 team members globally), this position is based within our end user’s organisation who continue to invest in state-of-the-art technologies, services, and training.

This is an exciting opportunity for an exceptional, experienced Onsite Technician to join an established operation with scope to drive and enhance the service at every opportunity.

Experience and seniority of the position will be reflected by the remuneration and benefits package.

 

Key Responsibilities

  • To be a point of escalation through to proAV account manager.
  • To ensure all associated activities that comprise the AV service are delivered seamlessly and with maximum efficiency including ad-hoc requests.
  • Assisting users with VC meetings and requests, being point of call for all VC related assistance/queries.
  • Escalate faults to centralised break-fix function as required and track.
  • Carry out daily RFB (Ready for Business) checks of all AV systems and associated areas.
  • Practical knowledge of project deployment.
  • Ensuring AV equipment software / firmware updates are implemented under change control processes.
  • Completion of preventative maintenance checks during room downtime and management of asset schedules.
  • Manufacturers training.
  • Management and production of reports, for example, call logs, open tickets, critical spares, repairs and recommendations.

  • Updating/reviewing AV request log.

  • Liaise with client IT & FM teams to agree daily tasks and activities.

  • Aim to resolve faults in real time, however if equipment needs to be removed from site for a manufacturer repair the tech will adopt a work around or implement loan equipment where available.

  • Administration duties to assist with the contract operation including managing of mailboxes & support calendar.

  • Managing email requests providing first line telephone support and responding to telephone/voicemail.

  • Provide technical support to VC/AV users.

  • Locate faults and provide first fix resolutions.

  • To ensure any changes are implemented seamlessly as per the agreed requirement and with minimal impact on the business.

  • Coordination of subcontracted works.

  • Manage consumables/stock holding of onsite spares.

  • To undertake manufacturer training courses as appropriate to ensure knowledge base is maintained.

  • Supervise meetings as required.

  • Assist with setting up of events, presentations and conferences.

  • To ensure all break-fix activities are carried out under the contracted terms and within the agreed SLA’s.

  • Administration necessary to support engineering role.

  • Pro-actively train and support end users and prepare relevant documentation.

  • Maintain and update inventory and support documentation.

  • Provide knowledge transfer to first line support team.

  • Use of customer’s incident and change management systems.

  • To assist with implementation of critical spares.
 

Person Specification

  • Excellent communications skills
  • Relevant technical accreditations including CTS

  • Knowledge of current AV and VC equipment and systems
  • Ability to work under pressure

About Us

proAV designs, integrates and supports blended technology solutions with AV, UC and beyond including end-to-end services and 24/7/365 support to enhance global collaboration and empower your world of communication.

From reviewing technology to integration to post-deployment support, you’re in safe hands when you trust your AV and UC to proAV.

We are recognised as one of the AV industry’s most powerful international delivery and support operations trusted by a varied client base in more than 80 countries across 6 continents. To date, we have completed 700+ projects outside of the UK that meets the demands and challenges of a globalised marketplace, keeping the lines of communication and collaboration open.

From our state-of-the-art Customer Services Centre and Video Network Operations Centre (VNOC) our dedicated teams manage, monitor and protect our global clients’ business-critical AV systems architecture, products and technologies 24/7/365.

Equality, Diversity & Inclusion

proAV is an equal opportunity employer that is committed to supporting and promoting an inclusive culture for all employees and job applicants. We want everyone to feel comfortable being themselves and create a culture where we understand and respect each other’s differences. proAV does not tolerate discrimination based on age, disability, gender identity, marital or civil partnership status, pregnancy or maternity, race, religion or belief, sex, or sexual orientation. We make employment decision based on the needs of our business and the qualifications and/or experience of the individual. proAV offers personal and professional development opportunities, not just through traditional qualifications, but also through Apprenticeship schemes, internal training and mentorship programmes. We support employees and job applicants with their work-life balance through our family friendly policies and practices. We encourage all to apply.

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