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London
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Onsite- Facilities Management

About The Role

Role Overview

proAV are a leading global audio visual integrator, providing AV and event services across multiple client partnerships globally.

Our immediate requirement is for an experienced Events and Media Technician to be a key part of our London team, representing proAV and working onsite at a global leading beverage company, taking full responsibility for primarily supporting clients and users within the TCC Building and providing a range of services ensuring real time onsite support eliminating any risk associated to down time within the facilities.  When available, the technician can be deployed to support the equipment in the main building.

One of many openings available at proAV (who have over 500 team members globally), this position is based within our end user’s organisation who continue to invest in state-of-the-art technologies, services, and training.

This is an exciting opportunity for an exceptional, experienced Events and Media Technician to join an established operation with scope to drive and enhance the service at every opportunity.

Experience and seniority of the position will be reflected by the remuneration and benefits package.

 

Key Responsibilities

  • Undertaking of any reasonable request from staff or clients regarding audio visual equipment and event presentation service.
  • Carrying out first line maintenance during non-presentation time.
  • Providing dedicated technical support for onsite events when required.
  • Ensuring that daily, weekly and monthly checking and ad-hoc testing is established and carried out as required.
  • Managing the return, repair, disposal process of all redundant equipment and if requested obtain quotes for replacements.
  • The de-rigging and storage of any mobile audio-visual equipment upon completion of events.
  • Communicating any defects to management detailing actions to localise any defect.
  • Ensuring that spare equipment is maintained in a serviceable state and that it is kept tidy, accessible and secure in provided areas.
  • Full management and reporting on location and usage of critical spares.
  • Provide support on an individual basis to users at all levels of seniority on Audio Visual equipment, connectivity and applications where appropriate.
  • Conduct daily morning meeting room testing of all technologies deployed.
  • Set up & support meetings & conferences as required.
  • Managing end to end support tickets through proAV’s helpdesk i.e. return, repair, disposal process of all redundant equipment and if requested obtain quotes for replacements. The technician will keep a local log of tickets which shall be visible to the TEC Manager

  • The Technician shall attend weekly calls with the proAV service account manager to run through any software / hardware issues.

  • Attend client service reviews with account manager and client.

  • Track and manage all AV requests received via dedicated AV Phone & Email.

  • Provide 1st line troubleshooting of any AV system failures.

  • Experience and good understanding of all technologies deployed.

  • Setup, testing, operation, and deinstallation of audio visual and video conference equipment.

  • Event Support – preparation / rehearsals / Co-ordination of rental equipment.

  • Assist the client with basic video editing / creation of canvas wraps to help the client deliver the final cut.

  • Other duties will include:

  • Manage proAV onsite service deliverables working in conjunction with proAV help desk teams.

  • Full management and reporting on location and usage of critical spares.This also includes labelling of all spares.

  • Act as an ambassador and be a senior point of contact for both proAV and client.

  • Ability to own the service and become main point of contact for all stakeholders.

  • Mentor support technicians and delegate responsibilities as and when additional or cover is required.

  • Ensure all managed service SLA's are delivered.

 

Desirable skills

  • Extensive knowledge of Audio-Visual systems and technologies.
  • Have excellent communication, time management, presentation and organisational skills.

  • Be enthusiastic and self-motivated.

  • Be able to establish productive relationships with people at all levels.

  • Ability to use own initiative appropriately.

  • Extensive knowledge in meeting room audio and video conference systems.
  • Customer focused and strong ability to deal with individuals on all levels in a friendly, welcoming and helpful manner.

About Us

proAV designs, integrates and supports blended technology solutions with AV, UC and beyond including end-to-end services and 24/7/365 support to enhance global collaboration and empower your world of communication.

From reviewing technology to integration to post-deployment support, you’re in safe hands when you trust your AV and UC to proAV.

We are recognised as one of the AV industry’s most powerful international delivery and support operations trusted by a varied client base in more than 80 countries across 6 continents. To date, we have completed 700+ projects outside of the UK that meets the demands and challenges of a globalised marketplace, keeping the lines of communication and collaboration open.

From our state-of-the-art Customer Services Centre and Video Network Operations Centre (VNOC) our dedicated teams manage, monitor and protect our global clients’ business-critical AV systems architecture, products and technologies 24/7/365.

Equality, Diversity & Inclusion

proAV is an equal opportunity employer that is committed to supporting and promoting an inclusive culture for all employees and job applicants. We want everyone to feel comfortable being themselves and create a culture where we understand and respect each other’s differences. proAV does not tolerate discrimination based on age, disability, gender identity, marital or civil partnership status, pregnancy or maternity, race, religion or belief, sex, or sexual orientation. We make employment decision based on the needs of our business and the qualifications and/or experience of the individual. proAV offers personal and professional development opportunities, not just through traditional qualifications, but also through Apprenticeship schemes, internal training and mentorship programmes. We support employees and job applicants with their work-life balance through our family friendly policies and practices. We encourage all to apply.

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